Lovora Privacy Policy

Last Updated: August 18, 2026

Welcome to the Lovora mobile application (hereinafter referred to as "this Platform"). Prioritizing user personal privacy protection and data security supervision as the core operating principle, this Platform executes all personal data processing behaviors in full compliance with the fundamental standards of legality, rationality, necessity, honesty and credibility.

This Privacy Policy fully and clearly informs all registered and visiting users of the entire operational process of personal information implemented by the Platform, covering the collection, utilization, storage, authorized disclosure and comprehensive security protection of user personal data. In addition, it comprehensively elaborates all legal and legitimate rights that users can enjoy in terms of personal information protection.

All service functions and content provided by this Platform are exclusively accessible to users who have reached the age of 18 and above. Any individual under the age of 18 is strictly prohibited from completing account registration, logging in to the platform, and using any service functions and interactive features of this application.

2. Categories and Scope of Collected Personal Information

This Platform strictly abides by relevant national laws, regulations and industry compliance norms, and adheres to the minimum necessary principle for business operation. We only collect personal information data that is essential to maintain the stable operation of platform services, optimize user interactive experience and realize iterative upgrading of product functions, and will never conduct excessive, unauthorized or illegal personal information collection behaviors.

• Account Registration and Profile Information: The basic account materials submitted, edited and supplemented voluntarily by users during account registration and personal profile improvement, including but not limited to user email address, customized user nickname, personal avatar, user gender, date of birth, residential address and other personalized profile information.
• Device Terminal Data: Automatic collected device attribute and operation status data generated when users access and use the Platform, including device model, operating system version, unique device identification code, public network IP address, device network connection state, default system display language and other related terminal information.
• Location Information: On the premise that users actively activate location-based service functions and grant corresponding system location permissions, this Platform will collect and process users' approximate geographic location information. For precise location data collection, it will only be carried out when it is strictly required by specific service functions and explicitly authorized by users. The Platform can obtain location data through multiple technical channels such as device GPS positioning, Wi-Fi signal recognition and mobile network signal positioning, and can also deduce the approximate country, region or city where the user is located based on the user's public network IP address.
  Location Purpose, Access and Control: All collected location information is only used to provide users with authorized location-based service functions, improve the matching accuracy and content recommendation relevance based on regional scope, realize regional service adaptation optimization, and carry out platform security monitoring and fraud prevention and control work. The Platform only applies the minimum location accuracy range and shortest access duration required to complete the corresponding service functions. Location data collection is only carried out when users use location-based functions and the application is running in the foreground state. The Platform will not continuously collect user location information in the background unless we obtain additional prominent public notice and explicit user authorization. We will never sell user location data, nor use precise location information purely for commercial advertising delivery and data statistical analysis, and will not disclose users' accurate geographic coordinates to other platform users unless users actively trigger specific sharing functions.
• Platform Usage Behavior Data: All operational behavior data generated by users during the use of the Platform, including account login records, in-app browsing tracks, content interaction logs, friend connection and social interaction data, in-app chat record content, user complaint and report information, application usage duration, platform access frequency and other daily operation data.
• Payment Transaction Information: For paid services such as platform member subscription and virtual commodity purchase, all transaction processes are completed through compliant official payment channels including Google Play. This Platform will not actively collect, record or store any sensitive payment data involving users, such as bank card numbers, payment passwords and other core financial information.

3. Users' Legitimate Rights over Personal Information

During the whole process of using the Platform, users can independently exercise all statutory personal information protection rights through the in-app personal setting interface or official customer service communication channels, and the specific available rights are as follows:

• Users can check, verify, view, modify and supplement their personal account information and bound profile data at any time to ensure the authenticity and completeness of personal information;
• Users can independently submit personal information deletion applications and apply for account deactivation and cancellation according to their own needs;
• Users have the right to withdraw the personal information processing authorization granted to the Platform at any time, including closing and revoking location access permissions through mobile device system settings;
• Users can apply to obtain copies of their personal information stored by the Platform, and put forward inquiries, objections and formal complaints against the Platform's data processing rules and operation mechanisms.

Official inquiry and complaint email: bertboylillerinast@gmail.com

4. Data Storage and Security Protection Mechanisms

This Platform has built a comprehensive and standardized data security protection system covering data collection, transmission, storage, use and disposal links. We have deployed a variety of professional technical protection means and standardized management systems, including full data transmission encryption technology, refined hierarchical access permission management, regular platform security vulnerability detection and audit, and professional firewall isolation protection, to fully protect users' personal information security and effectively prevent various data risks such as information leakage, data tampering, data loss and unauthorized misuse.

All user-related data stored by the Platform will only be retained within the shortest time limit required to achieve the original data collection purpose and maintain the normal and stable operation of platform services. Once the legal and agreed data retention cycle expires, the Platform will completely delete the user data or carry out standardized anonymization and desensitization processing in strict accordance with legal provisions, so as to completely eliminate the information security risks caused by residual user data.

5. Rules for Personal Information Usage

This Platform solemnly promises that all collected user personal information will only be used for legal and compliant purposes that match the positioning of platform product services. We strictly prohibit any form of user data abuse behavior, and all user data will not be circulated or used beyond the scope of business necessity. The specific legal usage scenarios of personal information are as follows:

• Maintain the stable and normal operation of all basic service functions of the Platform, continuously carry out product function iteration and technical upgrading, and optimize the overall interactive experience of platform users;
• Realize personalized user matching, accurate targeted content push and exclusive customized service display based on user daily behavior data generated on the Platform;
• Provide and optimize location-based exclusive service functions displayed on the App page only after users actively enable relevant functions and grant legal location access permissions, including approximate regional user matching, nearby user discovery, regional content recommendation and regional service adaptive adjustment;
• Intelligently detect and block illegal behaviors such as platform fraud, spam message harassment and unauthorized account misuse, effectively protect user account security, and maintain the orderly operation of the platform service environment;
• Provide complete after-sales service support for users, including online business consultation, system fault diagnosis and repair, user feedback collection and problem handling, and user complaint acceptance and resolution;
• Strictly abide by the requirements of applicable national laws, industry supervision regulations and standardized compliance standards, and earnestly perform the legal compliance obligations that platform operators shall bear.

6. Personal Information Sharing Standards

This Platform strictly prohibits all improper behaviors such as illegal sale, lease, transfer and transaction of user personal information. The external sharing of user personal data by the Platform will only be carried out under the conditions of legal compliance, practical necessity and standardized supervision, and the specific allowed sharing scenarios are as follows:

• The user actively initiates authorization and explicitly permits the Platform to share personal information in specific business scenarios;
• Provide necessary user data support to third-party cooperative institutions with legal operation qualifications, including professional cloud storage service providers, data statistical analysis institutions, message push service vendors, map positioning and location service providers required by location-based functions. All shared data is only used to support the Platform's core business development, and cooperative institutions are prohibited from reusing and secondary developing the shared data for other purposes;
• When it is clearly stipulated by national laws and regulations, or when judicial organs and industry supervision departments issue legal mandatory investigation orders and data provision requirements;
• When it is practically necessary to protect user personal safety, user account security, platform operational security and public social safety interests;
• In case of major corporate asset changes such as enterprise merger, acquisition, asset transfer and liquidation, on the premise that the data receiving party signs a formal non-disclosure agreement and undertakes the same level of personal privacy protection responsibilities as the Platform.

7. Minor Privacy Protection Provisions

The service scope of this Platform is limited to adult users who have reached the age of 18. Minors are completely prohibited from registering accounts and using all product functions of this Platform, and we will not actively collect, record or store any personal information of minors in any form.

If the Platform accidentally collects minor-related personal information due to objective uncontrollable factors such as system identification deviation, false age registration by users and abnormal data entry, we will completely erase all relevant minor data records and permanently block the access and use permissions of corresponding accounts immediately after verifying the relevant situation.

All safety protection standards for minor users of this Platform shall be subject to the complete terms of the Child Safety Standards Agreement embedded in this application.

Account Deletion Portal: https://www.lovora-chat.com/deletion-official-agreement.html

Child Safety Standards： https://www.lovora-chat.com/children-safety-policy.html

8. Third-Party Services Statement

This Platform may appropriately integrate third-party technical service components in the process of product operation and iteration, including third-party software development kits (SDKs), advertising display modules, data statistical analysis tools, external jump links and other third-party service functions. All third-party services are independently developed, operated and managed by their respective service providers.

The personal data processing behaviors generated by users using third-party service functions are all governed by the independent privacy policy terms of the corresponding third-party service providers. This Platform will not bear any legal liability for the data processing behaviors and privacy protection status of third-party service providers.

9. Policy Revision and Notification Rules

In combination with product function iteration, platform business adjustment and updating of national laws, regulations and industry supervision policies, this Platform reserves the legitimate right to revise, supplement and optimize the terms of this Privacy Policy.

The latest revised version of the Privacy Policy will be publicly announced to all users through in-app system notification messages and official website announcement columns to ensure users' right to know the policy update content.

For major policy revision contents that may affect users' core personal rights and interests, the Platform will take various forms such as in-app pop-up reminders, official website message announcements and bound email notifications to inform users of the revised content in advance, so as to fully protect users' legitimate rights and interests.

10. Contact Information

If you have any questions, valuable suggestions or complaints about the terms of this Privacy Policy and the Platform's personal data processing rules, you can contact us through the following official certified channels.

App Name: Lovora

Developer Entity: Qiqihar Jibuchun Trading Co., Ltd.

Address: Room 402, Unit 2, Building 2, Xinhua Community, Xinhua Road, Fularji District, Qiqihar City, Heilongjiang Province

Customer Service Email: service@lovora-chat.com